Returns Policy

Returning an item purchased on ShopDilSe.

 

Please use the 'Returns' link on the home page to initiatre an item return.

 

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.



Hassle-free Returns:

- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.

We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.

In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier.

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

 

Returns are subject to the Seller's return policy. Returns are covered by the 10 Day Replacement Guarantee for sellers with ShopDilSe Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers.

 

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

-Return request is made outside the specified time frame.

-Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

-Defective/damaged products that are covered under the manufacturer's warranty.

-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.

-Specific categories like innerwear, lingerie, socks and clothing freebies.

-Any consumable item that has been used or installed.

-Products with tampered or missing serial numbers.

-Fragile items, hygiene related items.

 

Returns policy

At ShopDilSe, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

 

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

 

We assure you that all products sold on ShopDilSe are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

 

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with ShopDilSe Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers.

 

In any case, all your purchases on ShopDilSe are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.

 

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

Replacement Guarantee

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 10 days of delivery from sellers with ShopDilSe Advantage or within 10 days of delivery from other Sellers.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

 

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

 

Where can I find the Seller's Return Policy?

Please go to the product page, where you can see the respective policy against each Seller offering that product.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks and clothing freebies

- Defective products which are covered under the manufacturer's warranty

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Anything missing from the package you've received including price tags,     labels, original packing, freebies and accessories

- Made-to-order / custom jewellery

- Fragile items, hygiene related items

 

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

- Seller cannot provide replacement

- In-line with Buyer Protection, when a dispute has been ruled in your favour  

Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.

 

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

 

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

What is the pickup process? Why I have been asked to ship the item?

 

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email

- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

- Mention the Return ID on the package so that we can acknowledge your return

- Please mention Seller's address as specified in the email notification sent to you

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

 

Refund/replacement will be initiated as soon as Seller receives the product from you.

 

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.